Return/Exchange Policy

Aloha!

Tiare Hawaii is a small (but growing!), Female-Operated brand and we’re appreciative of your love and support! We understand that when you shop from your computer, tablet, or phone, what you see isn’t always what you get. So if a color, cut, fit or feel isn’t just right we’re happy to offer you a few different options to make sure you have the best experience possible with our brand.

• Merchandise eligible for a return/exchange must be initiated within 14 days of receiving your order. Garments must be returned in their original package, unwashed, unworn, and with tags attached.
• Please keep in mind that our SALE SECTION is FINAL SALE. Anything on sale or promoted via flash sale or bundled is all FINAL SALE & and ineligible for returns/exchanges/refunds.
• Shipping fees and package protection (both standard and express) are non-refundable.
• If an item is ineligible for a Return/Exchange and it is included, we will send back the ineligible Item to you.
• All returns/exchanges shipped to our warehouse will be processed within 2-3 business days after the package is received by our warehouse.
• Exchange shipments are sent within 2-3 business days of processing exchange.
• Please report damages within 3 days of receipt.
• Currently, we are only able to offer Exchanges or Returns for Store Credit. We don't issue refunds back to your method of payment, we issue a gift card in the total of your purchase minus shipping.

• Free returns shipping will be offered for exchanges only.
• This is the preferred method as a restocking fee will not be applied. 
• Shipping for your new items will also be covered free of charge. 

• The cost of return shipping ($8.99) will be deducted from your store credit for returns.
• A restocking fee of $5 will be deducted from your store credit when returning 1-4 items. A restocking fee of $10 will be deducted from your store credit when returning 5+ items.
• You will receive a gift card with your store credit once your return is processed at our warehouse. 

• We are not able to process exchanges at this time, only returns for store credit. 
• We will provide store credit for any items you’d like to return within our return policy guidelines above. 
• The cost of the international return label will be deducted from your store credit, as well as a restocking fee.
• You will receive a gift card with your store credit once your return is processed at our warehouse.

Any credit card charge-backs will be handled by our collection agency. We strongly recommend that you contact us before simply filing a charge-back, this may help avoid ruining your credit. You will automatically be put into collection if we receive a charge-back for products we shipped to your shipping address. Our collection agency will start billing you if they are not paid within 30 days and your information will be reported to the Credit Bureau Agency. We take credit card scams very seriously and we will do our best to avoid any inconvenience to our customers, please email us with your concerns.